The transformation challenge for the pension sector is multidimensional. Decisions about the new pension contract, ‘invaren’, impact on IT, products and processes. But what about the people actually responsible for implementing this transformation? In a more personal and individual pension system participants become customers. Is your fund or pension provider ready for this? How can you ensure a customer centric mindset in your employees and a deep knowledge of all aspects that are crucial in a DC context? 

Speaker: Rick Goossens, Director Competence Center Pensioen, Ensur Nederland